FAQs

Account

 

How do I change my account details?

You can change your account details from within the Bird.i portal. Click the account name at the top right of the screen, then click ‘profile management’.

 

I have a question about my account. How can I contact the team?

You can contact the Bird.i team by emailing account@hibirdi.com.

 

 


 

 

Bird.i Products

 

How up-to-date is the imagery in the Bird.i platform?

Imagery around the globe is constantly being acquired by our industry-leading partners. We curate the best, highest resolution imagery into our system every day. The best way to find out how fresh the imagery is in your areas of interest is to schedule a demo with one of our team here, where you can see for yourself.

 

How up-to-date is the satellite imagery from Bird.i?

Our industry-leading partners are continually acquiring imagery around the globe. We curate the best, highest resolution imagery into our system every day and often get the latest images just a few hours after they’ve been acquired. Image cadence is roughly between weekly to monthly however exact frequency varies based on your location of interest so the best way to find out the acquisition in your area of interest is to schedule a demo with one of our team.

 

Do you provide free satellite imagery?

We do not provide free satellite imagery. We do, however, provide affordable imagery packages starting from $75 through to bespoke packages. If you’re interested in seeing the platform’s full features and functionality, you can request a customised demo here.

 

What are the benefits of using Bird.i?

Purchasing satellite imagery via other channels can be a fragmented process. Knowing whom to approach for the type of imagery required can be complicated, time-consuming and expensive. One of the main reasons Bird.i was created was to lower the barriers to accessing insightful, up-to-date satellite imagery. Read more about accessing satellite imagery here.

 

 


 

 

Company Information

 

Where does Bird.i obtain satellite imagery from?

Bird.i work with many satellite operators, each with their own ‘constellation’ of satellites. Each satellite has different specifications, bringing a range of image resolutions and revisit rates into our platform. You can find out more about our partners here.

 

Who are your providers?

We work with the world’s leading providers of satellite imagery, MAXAR (DigitalGlobe), Airbus Defence & Space and Planet. Find out more here.

 

I want to work for Bird.i. Are there any jobs available?

To check current vacancies at Bird.i please check our careers section here.

 

I have a media enquiry. Who do I contact?

For all media enquiries, please complete the form here.

 

 


 

 

Licensing

 

What licenses do you offer?

The Bird.i Image Service is a licensed product. However, you plan to use our imagery, and we offer a license to suit.

‘View’ – this allows you and any person affiliated to your company, such as employees or contractors, to view imagery in our portal.

‘Download’ – this allows you to view and download images which you can use off-line. There are still rules regarding image size and copyright which you can find in our full Terms of Use.

‘Derivative’ – this allows you to use our API and integrate, edit and transform manually imagery within your solution.

 

Please refer to our Terms of Use for full information on licensing and use cases.

 

How can I use imagery from Bird.i?

Imagery can only be used in accordance with the application use case included in the plan you select.

These use cases are the following:

Internal – You, or any authorised users (i.e. any person affiliated to your company such as employees or contractors), are the only end-users of the service.

External – The end-users of the imagery do not need to be affiliated to your company and they may be offered to view the imagery for free; you shall make sure they comply with our Terms of Use.

Commercial – The end-users of imagery do not need to be affiliated to your company and you may charge them to view the imagery as part of your service, they must comply with our Terms of Use.

 

Please refer to our Terms of Use for full information on licensing and use cases.

 

 


 

 

Plans and Pricing

 

How do credits work?

Each Bird.i plan comes with 100, 2,000, or 15,000 credits. Every time you view a fresh image by clicking on the map it uses 1 credit, while each image download is equivalent to 35 credits. Full information on credit inclusions can be found on our pricing page.

 

How many users do you allow per subscription?

Our plans have a maximum of one user unless you opt for a bespoke plan where you can discuss your requirements with us, and we’ll tailor a plan to suit your needs.

 

Do you offer bespoke plans?

We’re happy to discuss your specific requirements and tailor a bespoke plan to suit your business’ needs. Get in touch here to discuss your needs.

 

Do you offer a free trial?

We do not offer free trials of our service. However, you can sign up for a customised demo or sign up for $75 for a smaller sized package, designed for businesses to test our product.

 

Can I see a demo before purchasing a Bird.i subscription?

Yes – before you purchase a subscription, we encourage our users to sign up for a free demo. All you have to do is register here with your corporate email address, and we’ll get in touch to arrange a suitable time. A customised demo is a great way to find out more about the platform and how it could benefit your business.

 

 


 

 

Satellite Imagery 101

What’s the difference between free and paid-for satellite imagery?

The key differences in free vs commercial satellite imagery mostly concern the freshness and accuracy of the data. Free applications such as Google Maps can be up to 8 years out of date in places, versus just a few days old with commercial platforms like Bird.i. Commercial providers will also offer business-focused features. You can read more about this topic in depth over on our blog post ‘Why buy commercial satellite imagery?’.

 

How can I view live satellite images?

While imagery from Bird.i’s satellite providers is up-to-date, it is not ‘live’. You are unable to view any live, moving imagery through commercially-available satellites.

 

How do I buy high-resolution satellite images?

Bird.i provides many different package options for browsing and buying satellite images. Each package comes with a number of credits which are used to browse and download imagery as you please. More information about each level of pricing is available here.

 

What is a ‘basemap’?

A basemap refers to the imagery that forms the background setting for a map. Basemaps will set the context for the data that overlays it. Bird.i currently uses Google Map’s basemap.

 

What does ‘revisit rate’ mean?

The revisit rate (sometimes acquisition cadence) is the time between two images being acquired over the same location. A daily revisit, for example, means an image will be acquired every day over that particular area.

 

How do I find the date and time a satellite image was taken?

Our online Image Service always shows the date and time of the acquisition, so you know exactly when the image you are looking at was taken. Timestamps are shown in UTC (Coordinated Universal Time).

 

 


 

 

Technical Information

 

Can Bird.i task satellites?

While we cannot arrange satellite tasking, we do aim to offer an affordable way to access up-to-date imagery rather than buying directly from operators or tasking operators which can be extremely costly.

 

What is the resolution of the satellite images you provide?

The satellites we use can provide imagery with resolutions between 1.5m and 30cm, so within the platform, you may come across images with resolutions anywhere in between these levels. A resolution of 30cm means that each pixel you see on the screen represents 30cm on the ground.

 

What is your revisit rate?

Revisit rates vary based mainly on the location of interest and weather conditions above this area. Generally speaking, revisit rates are higher in more urban, built-up areas vs rural locations since change occurs more frequently.

 

What type of satellite imagery does Bird.i provide?

Bird.i provides users with RGB-based optical imagery in a .png format. We do not provide shortwave infrared (SWIR), synthetic-aperture radar (SAR), light imaging detection and ranging (LIDAR) imagery or GeoTIFF downloads.

 

Do you offer geo-referenced images?

We offer .png image files which can be overlaid and positioned in any type of online and desktop GIS solutions.